Of course it is easy for us to say we deliver top notch logistical services. Better yet, we can let our customers do the talking for us. In 2020 we conducted a survey asking them for feedback and a grade. The results were overwhelming.
Apparently our customers are so thoroughly satisfied with Freightways’ services, they rewarded us with a grade of 9/10. The feedback that was gathered was quickly transformed into new and more efficient internal procedures. We are always trying to improve our services and make life easier for our customers. And they recognize this.
Our customers mostly praised us for:
1. Accuracy
2. Cost efficiency
3. Clear and quick communication from Customer Support
4. On time delivery
5. Complete service package (VAL, Fiscal representation etc.)
These surveys lead to some beautiful quotes by our customers that we would like to share with you here. Here is what our customers had to say about Freightways’ services:
Our facturation was deemed “straightforward and easy”.
When it comes to order picking and shipping we heard a lot of similar quotes along the lines of “very few errors”, “rarely any problems” and “very few mistakes”.
As for customer support, one of our customers told us that we “know her customers very well”. And the communication was deemed “quick and helpful”. On the whole we were told that we are “very easy to work with”.
Some other remarks that put a smile on our faces were:
“Freightways is great and easy to work with”
“It’s as perfect as it can get”
“Accurate, responsive and quick”
“Sometimes I look at other logistic companies and wonder; why don’t they do it like Freightways?”
Many logistic service providers choose to specialise themselves and focus on customers from one or a few industries. Freightways’ customers on the other hand are incredibly diverse. They can be found all over the world and are active in a vast range of industries and markets. In our warehouse in Katwijk you can find foodstuff, automotive parts, pharmaceutical supplies and toys to name only a few examples.
The pie chart below gives you a visual and detailed overview of all our different clients.
